Refund policy

Return and Refund Policy

Last Updated: July 27, 2026

Thank you for supporting Tiny Tasks! We take immense pride in crafting high-quality sensory tools designed specifically to foster fine motor development and exploration in infants. Because safety, hygiene, and exceptional craftsmanship are our core pillars, we maintain clear, strict guidelines regarding how our flagship product is shipped, handled, and returned.

1. Returns & Exchanges

Because Tiny Tasks is an ultra-high-touch product intended for infants, we operate under exceptionally strict sanitary, health, and hygiene standards to ensure the safety of all children. As a result, our return policy is structured to preserve those safeguards.

  • 30-Day Return Window: We offer returns for refund or store credit within thirty (30) days of your delivery date.

  • Strict Return Eligibility Criteria: To safeguard all families, returns are only accepted if the product is in 100% brand new, unopened, and completely unused condition, arriving in its original, sealed protective factory packaging. If the item has been unboxed, placed in a child's play environment, or handled, it cannot be safely re-stocked or re-sold, and is therefore ineligible for a return or refund.

  • Return Shipping Costs: Customers are responsible for covering all return shipping fees. We recommend using a trackable shipping method, as Tiny Tasks cannot issue a refund for return shipments that are lost or damaged in transit back to us.

2. How to Initiate a Return

If your item meets the strict eligibility criteria above and you would like to return your unopened product, please follow these steps:

  1. Send an email to help@tinytasks.org with your original Order Number and the explicit reason for the return.

  2. Our team will review your request and, if approved, reply with the secure return shipping address and instructions.

  3. Securely package the unopened product in its original box to prevent transit damage, and mail it to the provided address using a trackable courier service.

  4. Once received and carefully inspected by our quality assurance team to confirm its pristine, unopened condition, we will process your refund back to your original payment method (minus any original shipping fees) within 5–7 business days.

3. Defective or Damaged Items

We take zero shortcuts when it comes to the safety and security of our components. In the extremely rare event that a component on your board arrives loose, structurally flawed, or non-functional straight out of the box, this is treated as a critical safety matter.

Please immediately discontinue any intent to use the board, keep it completely out of reach of children, and contact us right away at help@tinytasks.org. Include your order number along with a brief description and photos/video of the issue. We will expedite a replacement or full refund at zero cost to you.

Contact Us

If you have any questions regarding your shipment, shipping status, or our infant-safety health criteria, please reach out to us at any time: Email:help@tinytasks.org